Privacy Policy
Last updated: 13 June 2026
This policy explains how Kunda Valley (“we”, “us”) collects, uses and protects your personal information when you visit kundavalley.com, submit one of our forms, or message us on WhatsApp. We are based in South Africa and handle your information in line with the Protection of Personal Information Act (POPIA).
Information we collect
- Details you give us in forms — your name, phone number, email address, and the answers you provide when applying to volunteer or for a subsidised ticket.
- WhatsApp messages — if you message our WhatsApp number, we receive and store the content of those messages and your WhatsApp profile name so we can reply and keep a record of the conversation.
- Consent to be contacted — where you opt in, we record that consent (and when it was given) so we can send you festival updates.
How we use it
- To review and respond to volunteer and subsidised-ticket applications.
- To answer your questions and messages, and to keep you informed about the festival.
- To send WhatsApp updates and announcements to people who have opted in. You can stop these at any time by replying STOP.
Cookies
Our cookie jar is nearly empty. The public site uses no analytics or advertising cookies and does not track you across the web. We keep one small first-party cookie to remember that you’ve seen our cookie notice, and — for organisers who sign in to our admin tools — a necessary cookie that keeps them signed in. That’s the lot.
Automated WhatsApp assistant
Replies on our WhatsApp number may come from an automated assistant (a chatbot). It will always tell you it is a bot, and a member of our team can step in at any time. Messages may be processed by third-party services in order to generate a reply.
How we store and protect it
Your information is stored securely in our database (hosted by Supabase) and access is limited to festival organisers. We keep it only for as long as needed to run the festival and our community, and then delete it.
Subsidised & volunteer tickets
Subsidised tickets and volunteer tickets are run in-house by Kunda Valley — we do not share your application with an outside ticketing provider. When you pay, payment is handled by Paystack, our payment processor; Kunda Valley never sees or stores your full card details. (General-admission tickets are sold separately through our external ticketing partner and are not covered by this section.)
Your member account
When your subsidised or volunteer ticket is approved we create a lightweight member account holding your name, phone number and (if you gave one) email, so you can come back any time to view, resend or re-download your ticket. You sign in without a password using a one-time PIN sent to your WhatsApp number; any email you give is kept only as a recovery channel.
Age — strictly 21+
Kunda Valley is a strictly 21+ event for everyone on site, including all our crew. When you apply for a subsidised or volunteer ticket we ask you to confirm that you are 21 or older, and you may be asked for photo ID matching your ticket at the gate.
Sharing
We do not sell your personal information. We share it only where necessary to operate the festival — for example with Paystack to take payment, with the service providers that host our website, database and messaging (WhatsApp and email), or where required by law.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, or withdraw your consent to be contacted. Just email kundavalley@gmail.com and we will help.
Changes
We may update this policy from time to time. The latest version will always be available on this page.
Contact
Questions about this policy or your information? Email kundavalley@gmail.com.
